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Contact Us
Have a question or need more information that is not covered here on our website? Give us a call on our toll-free number or fill out the form below to submit your question online. We will try to respond within one business day. Our normal business hours are 9:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
Time To Call
Our shipping and receiving address is:
5641 Broyles Rd
Hartville, MO 65667
United States
(888) 600-2542
To obtain our W-9, EIN, or DUNS number, please contact us with your request.
Frequently Asked Questions

How do I request service or get my instrument repaired?

There are two ways to obtain service. While the most common procedure is to place a repair order online through the catalog or quick order form, it is not necessary to place an order online. You may simply ship your instrument to our receiving address listed above. If you choose this option, it is critical to include accurate contact information and the reason you are sending us your instrument. Please clearly state the problem in need of repair or the services you wish to order. We will receive your instrument and contact you when necessary.

What accessories should I send with my meter for repair?

Please do not send anything but the meter itself. Additional items, such as chargers, probes, and cases, are unnecessary for the repair and only serve to increase your shipping costs. We have chargers on hand to power your instrument, so we do not need your charger unless you suspect something may be wrong with it and want us to evaluate its performance.

Will calibration seals or warranty labels be broken?

If the instrument's case is sealed with labels over the seams or covering the screw holes, the labels will be broken to perform internal repairs. Some of our repairs include calibration, so this may not necessarily be a problem. If your instrument is under warranty by a third party, your warranty with them will likely be voided although the repair will be covered under our own warranty policy.

Can I send my LCD module alone for a Display Line Repair?

For domestic customers, we prefer the entire instrument to perform a Display Line Repair. To save shipping and insurance costs, International customers may remove the LCD module from a 190-series Scopemeter and send it alone, or send the entire front case assembly (front case, LCD, keypad, and aluminum backing plate) of a 43 or 120-series Scopemeter for the repair. Disassembly instructions may be found here.

Is there a discount for sending a removed LCD?

No. There is essentially no work involved in removing the LCD, so we do not consider it a labor-intensive procedure.

What is a typical repair turn time?

Our turn time is dependant upon workload. Most repairs are completed within 10-15 business days. We offer an Expedited Service option that guarantees a 24-hour turn time from the hour we receive the instrument or quote approval. This option is found in the Services section of our catalog.

Are repairs covered by a warranty?

Unless otherwise specified in an official quote, Display Line Repairs have a lifetime warranty and all other repairs carry a 1-year full warranty followed by an additional 2-year pro-rated warranty. Full details may be found in our Terms & Conditions.